In the Know
Our extraordinary concierge team is here to help assist you to ensure you get the most out of your experience. Should you have any questions before the event, please contact the concierge at 214.525.6766 or Concierge@TheFiveStar.com. In the meantime, feel free to peruse the answers to some of our attendees’ most-asked onsite questions, which are listed below.
Your badge is required for access to all conference sessions, classes, and events. If you lose your badge or need any information corrected, simply visit the MPact Concierge desk for a replacement. Please note that some invitation-only functions have a separate event badge.
Your badge has a bar code that identifies the events and academic sessions for which you have pre-registered. Our Five Star MPact team members will scan these at the entrance to classes and events, so please make sure you allow for check-in time. If you have any problems, please visit or call our Concierge/Registration desk for assistance.
Due to the exclusive nature of this event, attendees will not be allowed to bring guests. Full registrations will be required for all in attendance.
In order to create an intimate and meaningful conference experience, all meeting rooms will be limited to attendees who have pre-registered for the specific topic assigned to each room. Any schedule changes must be arranged in advance to ensure that adequate space is available for all registrants. Changes will only be allowed based on availability.
If you need to change your schedule for any reason, please contact the concierge at 214.525.6766 or Concierge@TheFiveStar.com.
All MPact attendees are expected to represent the industry in a professional manner, and our dress code will be strictly enforced and expected at all times: Coats and ties are required for men during all conference functions. Suits/dresses are required for women during all conference functions. Conference badges are considered part of the dress code and act as your ticket into all conference events.
Code of Conduct
The Five Star Institute always strives to ensure that each of our attendees is able to enjoy a pleasant and productive experience at our events. As such, we ask that all in attendance exhibit professional conduct at all times to help protect and advance the reputation of the industry we all represent. We encourage everyone to learn, network, and enjoy the show in a manner befitting both our industry and the resilient professionals who work tirelessly toward its improvement on a daily basis.